Creating an Advocacy-Based Claims Model - Business leaders in the healthcare industry invest significant resources to create positive corporate cultures. Yet in the workers’ compensation segment of our industry, all too often the focus seems to be on conflict instead of caring.
We are in the business of delivering benefits... so, how do we get back to the basics of what workers' compensation was founded on and change the conversation from adversary to advocate? And how could changing the mind set from a cost protection model to a patient protection model improve outcomes--not only for injured workers but for employers as well?
Rethinking Pain Management - The topic of pain management is one of the hottest workers’ compensation topics as the opioid crisis spreads across the country. For years, our industry has addressed opioid challenges, including weaning and tapering. Yet, how do we treat chronic pain without opioids? Have you heard of prehabilitation and pre-pain care paths? Is pain literacy part of your workers’ compensation claim best practices? What are the recommended treatment options for acute pain patients?
This summary reflects on handling pre-pain, acute pain, and chronic pain treatment.