Creating an Advocacy-based Claims Model -- Business leaders in the healthcare industry invest significant resources to create positive corporate cultures. Yet in the workers’ compensation segment of our industry, all too often the focus seems to be on conflict instead of caring.
We are in the business of delivering benefits... so, how do we get back to the basics of what workers' compensation was founded on and change the conversation from adversary to advocate? And how could changing the mind set from a cost protection model to a patient protection model improve outcomes--not only for injured workers but for employers as well?
This is a summary of key findings from discussions held during AWWC's industry collaboration event entitled "Creating an Advocacy-based Claims Model".