Creating an Advocacy-based Claims Model -- Business leaders in the healthcare industry invest significant time and resources to create positive corporate cultures, engage employees, and earn their trust and commitment to success. Yet in the workers’ compensation segment of our industry, all too often the focus seems to be on conflict instead of caring.
We are in the business of delivering benefits... so, how do we get back to the basics of what workers' compensation was founded on and change the conversation from adversary to advocate? How do we ensure that the treatment of injured workers aligns with our corporate values and culture? And how could changing the mind set from a cost protection model to a patient protection model improve outcomes--not only for injured workers but for employers as well?
The following is a summary of key findings from discussions held during an industry collaboration event hosted by The Alliance of Workers' Compensation entitled "Creating an Advocacy-based Claims Model".